Our goal is to make your rental experience as smooth as possible by providing clear information and helpful resources. If you don’t find the answer you need here, feel free to contact us directly.
How and when do I pay rent?
The easiest way to pay rent is through your Resident Center. This portal allows you to pay rent online and set up autopay.
Checks may be accepted with a convenience fee. Payments should be made to Lotus Property Management and must include your apartment address to ensure proper processing. You may mail your rent or drop it off at:
Lotus Property Management
132 Chadwick Street
Portland, ME 04102Please note: We do not accept cash, money orders, or cashier’s checks.
There is someone parked in my spot. What should I do?
If someone is parked in your assigned space, gather details about the vehicle and call (207) 522-0917.
To ensure all residents have access to their designated parking spots, every vehicle must be parked in its assigned space. Vehicles found in the incorrect spot will be towed.
It just snowed. When will my lot be plowed?
We offer a text messaging alert system to notify you when plowing is scheduled. You’ll be automatically enrolled when you move in.
These alerts will let you know when all cars must be moved for snow removal. Any vehicle left in the lot during this time may be towed to ensure full clearing.
If it has snowed but you did not receive a text, please call or text us at (207) 522-0917, and we’ll be happy to assist you.
My car was towed. How do I get it back?
If your vehicle was towed due to improper parking or failure to move during snow plowing, please call Charlie’s Towing at (207) 346-7504.
How do I report a maintenance issue or tenant concern?
For the fastest response, submit a work order through the Resident Center. Please include a description and, if possible, photos of the issue.
For questions about rent or concerns involving another resident, call (207) 522-0917 or email mark@lotusmgt.com.
Emergency? If police or fire department assistance is required, call 911 immediately.
I have locked myself out. What should I do?
If you are locked out and need assistance, call (207) 522-0917.
A $100/hour fee applies, with a minimum charge of one hour.
Adding a new roommate
Any prospective roommate must complete a Rental Application and receive approval from Lotus Management before moving in.
I would like to get a pet. What is the policy?
We would love to welcome your pet at any of our properties. A maximum of two pets can stay in all unfurnished apartment. Please have your pet vaccinated, neutered, or spayed and over a year old to be approved. We may also meet each dog in person as part of the approval process.
There is a $75/month fee for a cat and a $150/month fee for a dog.
We believe that every dog is a product of its training but unfortunately there are some breeds that our insurance company does not let us rent to.
These breeds are Rottweiler, Doberman, Chow, German Sheppard, Staffordshire Terrier/Pitbull, American Bulldog, Dalmatian, Akita, Husky, and Great Dane. This policy also applies to any mix of the breeds listed above.
What to do if I need to move out mid-lease?
If you need to move out of your apartment mid-lease, please contact us as soon as possible to discuss lease-breaking options.
You are responsible for paying rent until your apartment is re-rented or your lease ends, whichever comes first. The sooner we are informed, the sooner we can find a new tenant for your unit.
How to give notice that I am moving out?
To move out of your apartment, please provide written notice before vacating. You can refer to your lease or contact us to confirm the required advance notice period.
When will my security deposit be returned?
Your security deposit will be returned within 30 days of the end of your lease responsibility, minus any deductions for cleaning or damages beyond normal wear and tear. Any deductions will be detailed in an itemized list of charges.
To expedite the process, please provide your new address before moving out. If you have not received your security deposit within the expected timeframe, contact us at (207) 522-0917.